A Singapore Government Agency Website
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See the Leader You Are. Become the Leader You Aspire to Be.
Quan Wei Poh - CIO
Joy Ng - DSP
Joshua Tan - TxO
Government agencies struggle to effectively collect, process, and act on employee feedback due to inadequate platforms that fail to balance psychological safety with accountability. Traditional feedback mechanisms like surveys and anonymous channels often result in unactionable insights, lack of follow-through, and minimal behavioral change, leading to reduced employee trust and missed opportunities for leadership development.
Initial Problem Statement: Public service leaders and managers may not be great, feedback for them either are not given (because no psychological safety) or just goes into a void with no actions done or transparency and the teams are going to public forums like Salary.sg to vent with no constructive outcomes derived.
What did we do? Our initial research phase has focused on problem definition and concept validation within GovTech. We've developed survey instruments to gather employee feedback and are currently collecting responses from GovTech staff. While this provides preliminary insights, we recognize the need to expand our research to include broader stakeholder perspectives, including HR leaders and other agencies, to validate our problem statement and proposed solution direction.
GovMirror is a transparent leadership feedback platform that enables employees to share guided, constructive feedback in a safe space while providing leaders with actionable insights for growth.
Anonymity – Login via government email is still required to gate this platform to government officers, but the open-source codebase used does not allow for identity logging ensuring psychological safety for employees to freely submit honestly what they think and feel about their leaders and managers.
Transparent Aggregated Ratings & Comments – Feedback and scores are not just visible to a few individuals but to all users to build transparency and accountability for leaders and managers to respond and take appropriate action based on feedback.
Rating Breakdown & Detailed Comments – Spider charts to allow leaders to see at a glance which areas their team perceive them to be strong or weak in alongside summary of feedback and detailed comments (compulsory) for low ratings which are only visible to the individual.
Leaders & Managers Dashboard - Allowing sorting of leaders and managers by rating to commend top-performing leaders and managers and also work with those who need targeted help with their weaker areas.
This solution is simple, accessible, and effective, helping leaders and managers stay accountable and grow while providing an alternate avenue for the team to voice their concerns without it being driven to a public forum (ie. Salary.sg)
To measure the impact of GovMirror, we will track:
User Submissions: Submission of ratings and feedback
User Satisfaction (Reports & Managers): Via survey, we will track if the platform is useful for reports to honestly give their feedback and for managers if it provides constructive feedback to fuel their growth
Change of Average Rating Over Time: Ratings should go up over-time as leaders and managers receive targeted feedback that enables them to take corrective actions.
Through early testing, we aim to refine the user experience and ensure the platform effectively supports long-term development of managers and leaders in Govtech and potentially WOG in the future.
Further development of prototype: Tagging by function or division, dashboard for manager of managers to monitor ratings of managers under them.
Expansion of Leaders & Managers Data: Adding more leaders (currently limited to L5 and above) and even expanding beyond Govtech (using WOG AD)
Quarter-on-quarter Improvement Charting: Allow users and managers to track changes in ratings over time
Gamification Features: Consider leaderboards, achievement badges, or social challenges to boost motivation to grow and develop as managers and leaders.